Help Center

A new approach to theming

• Understanding our theming framework
• Navigating the theme folder structure
• Getting familiar with our pricing
• Requesting additional services

Setting up Zendesk Guide

• Importing and exporting your theme
• Previewing theme changes locally
• Configuring Guide settings
• Understanding Guide roles and privileges
• Changing the URL of your Help Center
• The difference between standard and custom themes

Show all 10 articles

Setting up Zendesk Gather

• Configuring Gather community settings
• Creating and managing moderator groups

Supporting multiple languages

• Adding translated text to templates
• Adding translations to sections and categories

Customizing your theme

• Using Google fonts in your theme
• Branding your Help Center
• Editing CSS and JavaScript
• Editing and compiling styles using Sass
• Using your own theme assets

Updating page templates

• Rendering HTML using JavaScript
• Understanding Guide templating
• Customizing page templates with HTML and Curlybars
• Using variables in CSS and HTML
• Adding multiple templates to your theme
• Changing page templates in Guide

Adding visually engaging elements to content

• Increasing engagement with icons
• Drawing attention to information with call outs
• Getting technical with code blocks
• Adding figures and images to articles
• Customizing list styles
• Emphasizing points with block and pull-quotes

Show all 8 articles

Enhancing content with interactive elements

• Using tabs to organize content
• Making content easy to find with toggles and accordions

Customizing CSAT

• Understanding CSAT
• Using CSAT
• Displaying satisfaction ratings in the Help Center
• Customizing your customer satisfaction survey
• Working with satisfaction reasons
• Enabling and customizing satisfaction reasons

Customizing the Web Widget

• Using the Web Widget
• Configuring Web Widget components
• Adding the Web Widget to a website
• Customizing the appearance of the Web Widget
• Removing the Web Widget from your website

Setting up your knowledge base

• Organizing knowledge base content
• Moving and reordering sections and articles
• Updating articles in bulk
• Viewing and restoring archived articles
• Using labels on your articles
• Importing Google Docs as articles

Working with articles

• Creating and editing articles
• Using the article editor toolbar
• Inserting images in articles
• Inserting videos in articles
• Inserting and editing links in articles
• Promoting an article

Show all 7 articles

Managing Community topics

• Adding discussion topics
• Editing and deleting discussion topics
• Reordering discussion topics
• Creating user segments
• Applying user segments to community content
• Best practices for managing your community

Managing community posts

• Managing community posts
• Allowing agents to edit and delete posts
• Customizing status icons for posts
• Viewing community moderator activity
• Analyzing community activity

Using the Knowledge Capture app

• Creating articles with the app
• Installing the app
• Creating templates for the app
• Searching and linking articles using the app
• Flagging articles with the app
• Opening the Knowledge Capture app

Setting up Answer Bot

• Understanding how Answer Bot works
• Understanding where you can use Answer Bot
• Using Answer Bot with web forms
• Using labels in Answer Bot triggers
• Setting up Answer Bot triggers, views and workflows
• Analyzing your Answer Bot activity

About Zendesk Guide

• About the Zendesk Guide plan types
• Creating a Help Center for one of your brands

Launching your Help Center

• Activating your Help Center

Developer resources

• Introduction to the Zendesk API
• Enabling Google Analytics for your Help Center
• Setting up the GitHub integration
• Setting up hosted SSL
• Enabling search across multiple Help Centers
• Allowing Zendesk to send email on behalf of your email domain

Troubleshooting

• Email troubleshooting guide
• Ticket creation troubleshooting guide